There are two places that you need to check:
- Ensure that you are entering the correct PIN on the correct page. You should have two PINs. (1) is an Org PIN and the other is (2) a User PIN. The Org PIN is entered the first time your headset is set-up for NeuroTrainer. The User PIN is entered each time thereafter. Please reference the images below to determine that you are entering the correct PIN on the correct page.
- If you need your org PIN or User PIN sent to you, please contact your coach or support@neurotrainer.com.
- Please ensure that your wifi is connected and you have internet. Enter your user PIN after validating your internet connection.