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FAQ's for IT Departments

Find detailed answers to common questions regarding the setup, integration, and management of the NeuroTrainer system within your IT infrastructure.

What is the approved age range for using NeuroTrainer?

NeuroTrainer is designed to accommodate a wide range of users, generally suitable for individuals 10 years old and above. Meta Quest headsets are technically approved for ages 13 and up, however the headsets are highly adjustable, featuring multiple straps that can be tightened or loosened to fit various head sizes. This adjustability makes the device appropriate for both youth and adults, though it is not recommended for children 10 and under.

Is a subscription required to use NeuroTrainer?

Yes, NeuroTrainer operates on a subscription basis. We offer it as a licensed product with an annual term. Each user within an organization needs to have their own individual license, which is associated with a unique four-digit PIN. This PIN facilitates personalized access to the system and tracks usage across various teams or organizational units. The subscription includes comprehensive software support and regular updates to ensure optimal functionality and the latest features for users.

What are the IT requirements for integrating NeuroTrainer into our environment?

To integrate NeuroTrainer into your environment, the primary requirement is ensuring that each VR headset is connected to WiFi. The bandwidth demand is minimal since the system primarily moves small registration files for user verification and system updates. It’s important to ensure that each headset is associated with an individual Meta account, which can be set up using a unique email address for each device. This setup allows for the installation of the NeuroTrainer application through a developer invite system, a process that needs to be completed only once per headset. After initial setup, all updates are managed automatically.

How is NeuroTrainer installed? Is it on the Meta App Store?

NeuroTrainer is not available through the Meta App Store. Instead, it is distributed via a developer invite system. Once each VR headset is associated with a unique Meta account, an email invitation is sent to that account, inviting the user to join the NeuroTrainer release channel. Accepting this invitation allows the NeuroTrainer application to be installed directly onto the headset. This setup ensures that updates are managed seamlessly, without the need for repeated manual installations, providing a smooth and efficient deployment across all devices.

What are the technical specifications for connecting NeuroTrainer devices to WiFi?

NeuroTrainer devices require a stable WiFi connection to operate effectively, but the system is designed to work with minimal bandwidth usage. The connection is primarily used for small data transfers such as user verification and session data updates, which are minimal in size. You can connect the devices to any standard WiFi network, including both guest and secure networks. For secure networks that require authentication, you might need to configure each headset individually. It is recommended to ensure that the WiFi network has sufficient coverage and signal strength in the area where the headsets will be used to avoid connectivity issues.

How frequently would we need to update WiFi connections on NeuroTrainer devices, particularly if our guest WiFi credentials change annually?

NeuroTrainer devices require annual updates of WiFi connections if your network settings, such as passwords or SSIDs, change. If you are using guest WiFi that updates its credentials yearly, you will need to reconfigure each headset with the new connection details annually. This process involves manually entering the new WiFi settings into each device. It's a straightforward task that ensures continuous and reliable connectivity for optimal device functionality throughout the year.

Can you explain the potential use cases of NeuroTrainer within our operation and its impact on cognitive training?

NeuroTrainer is designed to enhance cognitive functions through immersive VR experiences, making it applicable to a variety of operational contexts, particularly in educational and athletic settings. The platform focuses on improving key cognitive skills such as visual processing speed, decision-making, impulse control, and task switching. These enhancements can benefit athletes by speeding up their reaction times and decision-making abilities on the field, which could potentially improve overall team performance. Additionally, NeuroTrainer can be used in educational environments to help students maintain focus and attention, which are crucial for academic success. The system is built to engage users in short, intensive training sessions that prime the brain for specific cognitive tasks, making it a versatile tool for both sports training and academic enhancement. This dual application allows organizations to maximize their investment in the technology by catering to a wide range of user needs and scenarios.

Why is NeuroTrainer delivered via VR headsets instead of being accessible through a webpage or projector?

NeuroTrainer utilizes VR headsets to deliver an immersive, distraction-free environment that is essential for effective cognitive training. The use of VR headsets allows the program to completely engage the user's visual and auditory senses, eliminating external distractions and focusing attention entirely on the task. This full immersion is critical for enhancing neuroplasticity and maximizing the impact of cognitive exercises. Additionally, VR headsets provide a unique capability to track head movements and react to user interactions in real-time, which is not possible with traditional screen-based setups. This interaction helps in accurately measuring cognitive responses and tailoring the experience to improve specific cognitive functions. The VR environment also supports a broader field of view, which is necessary for developing peripheral awareness and other spatial cognitive skills, further enhancing the training effectiveness that cannot be replicated through a webpage or projector.

How is the raw data from NeuroTrainer sessions presented? Can this data be integrated into our existing systems for detailed analysis?

The raw data from NeuroTrainer sessions is systematically collected and presented in an accessible format via a dashboard that tracks and analyzes user performance over time. This data includes detailed metrics on user engagement, progress in cognitive skills, and responses to various training scenarios. For organizations looking to integrate this data into existing systems for more comprehensive analysis, NeuroTrainer provides APIs or data export options (csv files) that facilitate the transfer of data to other educational or performance monitoring tools. This capability allows for a deeper analysis and could be used to tailor training programs or academic curricula based on the cognitive performance insights derived from NeuroTrainer sessions.

Could NeuroTrainer be used in conjunction with cognitive assessments for return to play guidelines in sports?

NeuroTrainer can be used alongside cognitive assessments typically employed in sports for return-to-play guidelines, particularly after injuries like concussions. While NeuroTrainer itself is not a medical device and should not be used as the sole tool for diagnosing or directly treating traumatic brain injuries (TBI), it can serve as a supplementary tool to support cognitive recovery and rehabilitation. The system provides cognitive training that can help athletes maintain or rebuild cognitive functions during recovery periods. For example, athletes can engage in tailored NeuroTrainer sessions that emphasize cognitive skills relevant to their sport, without the physical exertion that might be contraindicated. However, any use of NeuroTrainer in a medical or rehabilitative context should be done under the guidance of qualified healthcare professionals to ensure safety and appropriateness.

What are the space and physical setup requirements for using NeuroTrainer?

NeuroTrainer requires a relatively small physical space, with boundaries approximately the size of a small office being sufficient. This space should be free of obstacles and hazards to ensure user safety during VR activities, which may include movements like ducking and dodging. The physical setup should also include a designated area where the VR headsets can be stored securely when not in use. The environment should be conducive to VR use, meaning it should be indoors, away from direct sunlight (which can interfere with the sensors on the VR headsets), and relatively quiet to maintain immersion. Additionally, it’s important that the area has a stable WiFi connection to support the online functionalities of NeuroTrainer. These considerations will help maximize the effectiveness of the cognitive training sessions and ensure a safe and productive user experience.

How do users log into NeuroTrainer? What system is in place for user identification and session tracking?

Users log into NeuroTrainer using a unique four-digit PIN assigned upon registration, which serves as both an identifier and session tracker. This PIN ensures accurate recording of each user's interactions and progress within their personal profile. To access the VR environment, users simply enter their PIN on a virtual keypad, simplifying the login process and facilitating seamless session tracking and performance analysis. This streamlined approach enables personalized cognitive training experiences while maintaining user privacy and data integrity.


Does NeuroTrainer display on large screens or projectors for group viewing?

NeuroTrainer can be displayed on large screens or projectors for group viewing by casting from the VR headset to a compatible device, such as a Chromecast, tablet or computer, connected to the same WiFi network. This feature allows educators, coaches, or team leaders to share what the user is seeing and doing in real-time, making it possible to facilitate group discussions, demonstrations, and collaborative learning scenarios. Additionally, leaderboards and other performance metrics can be displayed on any smart screen or through URLs, supporting competitive and cooperative activities by enabling real-time updates and visibility of participants' achievements across the school or training facility.

How do we initially set up and gain access to NeuroTrainer on our devices? What are the steps for downloading and configuring the application?

To initially set up and gain access to NeuroTrainer on your devices, follow these steps:

  1. Create a Meta Account: Each VR headset needs to be linked to a unique Meta account, which can be set up using an email address specific to each headset.
  2. Send email address to NeuroTrainer support team: We will need this email address to trigger an activation process to grant access to the headset connected to that email account.
  3. Email Invitation: After setting up the Meta accounts, an email invitation will be sent to these accounts inviting users to join the NeuroTrainer release channel.
  4. Install the Application: Accept the invitation in the email to install the NeuroTrainer application directly onto the VR headset.
  5. Configure Settings: Once installed, configure the necessary settings, such as WiFi connectivity and any other required configurations.
  6. Start Training: After installation and configuration, users can start their training sessions by logging in with their assigned PINs.

This process ensures that each device is properly equipped and ready for use with the NeuroTrainer system, facilitating a smooth start to cognitive training sessions.

Is there a management system for NeuroTrainer? How is each device managed within our network?

NeuroTrainer can be managed within a network using a third-party management system like ManageXR, which allows for centralized control of multiple devices. This management system enables administrators to remotely configure settings, push software updates, and manage device usage across the network. Each VR headset must be initially set up with this management software by physically connecting it to a computer to install the necessary management application. Once installed, the management system provides capabilities similar to those used for managing other digital devices in educational or corporate environments, such as the ability to reset devices, update software, and monitor device status remotely. This setup ensures streamlined management of the NeuroTrainer fleet, enhancing operational efficiency and device security.

Are NeuroTrainer devices purchased outright, or are they available through a rental or lease agreement?

NeuroTrainer devices are typically purchased outright by organizations wishing to implement the system. However, there may be options for rental or lease agreements depending on the provider or specific business arrangements made with educational institutions or athletic organizations. This flexibility allows organizations to choose the best financial model to suit their budget and usage needs. When purchasing devices, it’s important to consider the long-term value of owning the hardware, especially as VR technology continues to evolve and find applications beyond cognitive training in educational and athletic environments.

How are software updates and maintenance handled for NeuroTrainer systems? What are the management responsibilities for IT?

Software updates for NeuroTrainer systems are handled automatically once the devices are configured and connected to the internet. The updates are pushed through the NeuroTrainer application, ensuring that all devices are running the most current version without the need for manual intervention. IT management responsibilities primarily involve ensuring stable internet connectivity, maintaining device security, and overseeing the initial setup and any necessary reconfigurations of network settings or device accounts. Additionally, IT may need to manage user access and credentials, particularly in larger organizations where user turnover can require frequent updates to device access rights.

 

If you have any additional questions that are not here, please email us at support@neurotrainer.com.